OUR VALUES

Commercial Locksmiths’ values in Perth

Customer satisfaction

We believe in providing our customers with the best security products and services available. 
These are the values we focus on for everyone’s benefit. Give us a call today to start working with our team.
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Proud members of the Security Construction & Equipment Committee
customer service

Customer service

  • Always be courteous
  • Always be polite
  • Never leave a customer waiting
  • Never speak in a rude manner to a customer
  • Always listen carefully to the customer
  • Never interrupt the customer
  • Show the customer you understand what they need
  • Listen to any complaints the customer has
  • Take time to find out the customer’s expectations
  • Continuously look for ways to improve customer service
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Pride of workmanship

  • Always clean up any messes
  • Always fit the correct lock for the application
  • Have a good knowledge of products and applications
  • Make a decision on-site so the customer can feel secure
  • Always provide the customer with a quote if requested
  • Have a clear idea of what you are going to do
  • Don’t change your mind half way through a job
  • Always be open to learning new techniques and products
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Responsibility

  • Complete the job properly the first time, every time
  • Keep your working environment clean and tidy
  • Take pride in your personal appearance
  • Be punctual
  • Take care of all parts and tools
  • Complete all relevant paperwork promptly, efficiently and correctly
  • Constantly strive to improve business methods to the end
  • Ensure you have what you need before you attend the job
  • Follow Commercial Locksmiths’ process and procedures
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Teamwork

  • Be engaged in helping the business grow
  • Always be courteous to your fellow staff members
  • Help each other where possible
  • Have good communication with one another
  • Treat others as you would like to be treated
  • Put your trust in each other
  • Respect not only yourself but anyone else you work with
  • If faced with a problem, speak to someone
  • Understand your role within the company
  • Understand cooperation is necessary for a happy workplace
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Ethics

  • We have a duty of integrity, honour and fair dealing with everyone
  • We shall comply with all city, state and federal laws
  • We will not intentionally injure the business reputation of a competitor
  • We will employ truth and accuracy in advertising and sales
  • We will stand by any guarantee given by the sale of security goods
  • We will not perform any act which would bring disrepute to the industry
  • We will follow the MLAA codes of conduct and ethics
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