Customer satisfaction
We believe in providing our customers with the best security products and services available.
These are the values we focus on for everyone’s benefit. Give us a call today to start working with our team.
Proud members of the Security Construction & Equipment Committee
Customer service
- Always be courteous
- Always be polite
- Never leave a customer waiting
- Never speak in a rude manner to a customer
- Always listen carefully to the customer
- Never interrupt the customer
- Show the customer you understand what they need
- Listen to any complaints the customer has
- Take time to find out the customer’s expectations
- Continuously look for ways to improve customer service
Pride of workmanship
Pride of workmanship
- Always clean up any messes
- Always fit the correct lock for the application
- Have a good knowledge of products and applications
- Make a decision on-site so the customer can feel secure
- Always provide the customer with a quote if requested
- Have a clear idea of what you are going to do
- Don’t change your mind half way through a job
- Always be open to learning new techniques and products
Responsibility
Responsibility
- Complete the job properly the first time, every time
- Keep your working environment clean and tidy
- Take pride in your personal appearance
- Be punctual
- Take care of all parts and tools
- Complete all relevant paperwork promptly, efficiently and correctly
- Constantly strive to improve business methods to the end
- Ensure you have what you need before you attend the job
- Follow Commercial Locksmiths’ process and procedures
Team work
Teamwork
- Be engaged in helping the business grow
- Always be courteous to your fellow staff members
- Help each other where possible
- Have good communication with one another
- Treat others as you would like to be treated
- Put your trust in each other
- Respect not only yourself but anyone else you work with
- If faced with a problem, speak to someone
- Understand your role within the company
- Understand cooperation is necessary for a happy workplace
Ethics
Ethics
- We have a duty of integrity, honour and fair dealing with everyone
- We shall comply with all city, state and federal laws
- We will not intentionally injure the business reputation of a competitor
- We will employ truth and accuracy in advertising and sales
- We will stand by any guarantee given by the sale of security goods
- We will not perform any act which would bring disrepute to the industry
- We will follow the MLAA codes of conduct and ethics
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